Refund Policy
Introduction
At BULKTIDE LLC, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we are here to help. This Refund Policy outlines our policies and procedures for refunds and returns.
Scope
This Refund Policy applies to all products purchased from BULKTIDE LLC.
Refunds
If you are not satisfied with your purchase, you may be eligible for a refund under the following conditions:
- Defective or damaged products: If you receive a defective or damaged product, we will replace it or issue a refund, at our discretion.
- Incorrect products: If you receive a product that is different from what you ordered, we will replace it with the correct product or issue a refund, at our discretion.
- Unsatisfied with product: If you are not satisfied with a product for any other reason, you may be eligible for a refund or exchange, at our discretion.
To initiate a refund, please contact us at info@bulktide.com within 30 days of receiving your product.
Returned products
To be eligible for a refund or exchange, returned products must meet the following conditions:
- Be in new and unused condition: Products must be in their original packaging and free from damage.
- Be complete: Products must include all original components, such as manuals, accessories, and packaging materials.
- Be received by us within 30 days: Products must be received by us within the specified timeframe to be eligible for a refund or exchange.
Shipping and handling fees
Shipping and handling fees are non-refundable, except in the case of defective or damaged products.
Refund processing time
Refunds will be processed within 30 days of receiving the returned product. Refunds will be issued to the original payment method used for the purchase.
Contact Information
If you have any questions or concerns about this Refund Policy, please contact us at info@bulktide.com.