Terms of Service & Master Services Agreement (Including SMS Messaging Terms)

1. Acceptance of Terms

Part A (Client MSA): By accessing the website or purchasing intake operations, automation, or communication services (“Services”), you (“Client”) agree to be bound by these Terms. These Terms form a binding legal agreement between you and Bulktide LLC.

Part B (SMS Messaging Terms): By providing your mobile number and opting in to receive text messages from us, you agree to the SMS Messaging Terms in Section 7.

2. Service Definitions

Bulktide LLC provides intake operations, workflow automation, and communication support services. We are not a law firm, insurance carrier, or contractor.

Deliverables are defined as follows:

• Intake Workflow: Configuration of rules, routing, and operational steps used by the Client to manage inbound inquiries.
• Communication Workflow: Message and follow-up sequences used for confirmations, reminders, or support interactions.
• Appointment: A meeting scheduled on the Client’s calendar.

3. Payment Terms & No Refund Policy

• Pre-Payment: All services are prepaid. Services will not commence until funds have cleared.
• No Cash Refunds: Due to the real-time nature of media buying and data costs, all sales are final. We do not offer cash refunds under any circumstances.
• Chargebacks: You agree that you will not initiate a chargeback with your credit card issuer or bank. Any chargeback attempt will result in immediate suspension of services, and Bulktide LLC reserves the right to recover the disputed amount plus a $500 administrative fee and legal costs.

4. Service Credit Policy (Quality Assurance)

We guarantee operational delivery and communication execution according to the agreed scope, not legal outcomes or case conversion outcomes. Bulktide LLC may provide service credits for validated delivery failures reported within 48 hours via our support channel.

Examples of Service Delivery Failures

• Workflow not executed as configured
• Communication failure caused by platform-side errors
• Duplicate or incorrect system-triggered notifications
• Documented processing defects impacting agreed service scope

Exclusions (No Service Credit)

We do not issue service credits for subjective business outcomes, including signed-case rates, consultation attendance variance, or other conversion factors outside Bulktide’s direct control.

5. Compliance & Indemnification (TCPA / DNC / CAN-SPAM)

• Our Role: Bulktide provides communication workflows and tooling intended to support compliant operations.
• Client’s Role: The Client assumes responsibility for lawful use of communications, including compliance with the Telephone Consumer Protection Act (TCPA), Do-Not-Call (DNC) regulations, and CAN-SPAM requirements (including honoring opt-outs and suppression requests).
• Indemnification: Client agrees to indemnify, defend, and hold harmless Bulktide LLC against any damages, losses, claims, penalties, or legal fees arising from the Client’s communications practices, including improper outreach methods or failure to honor DNC/opt-out requests.

6. No Guarantee of Results

Bulktide provides operational systems, not guaranteed legal or financial outcomes. We make no guarantees regarding signed-case volume, firm revenue, or specific ROI. Past performance does not guarantee future results.

7. SMS Messaging Terms

This section applies to any person who opts in to receive SMS/text messages from Bulktide LLC.

7.1 Program Description & Consent

By opting in, you agree to receive non-marketing text messages from Bulktide LLC related to appointment confirmations and appointment reminders for appointments you have already booked. Consent is not a condition of purchase.

7.2 Message Frequency

Message frequency: 3 messages per appointment (booking confirmation, a reminder 1 day before, and a reminder 1 hour before).

7.3 Opt-Out (STOP)

You can cancel SMS at any time by texting STOP to +1 (737) 284-3847. After you send STOP, we will send a confirmation message to confirm you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, sign up as you did the first time.

7.4 Help (HELP) & Support

If you are experiencing issues, reply HELP for assistance, or contact us:

• Email: support@bulktide.com
• Phone: +1 (737) 284-3847

7.5 Carrier & Fees Disclaimer

Carriers are not liable for delayed or undelivered messages. Message and data rates may apply for any messages sent to you from us and to us from you. For questions about your text or data plan, contact your wireless provider.

7.6 Privacy

For questions regarding privacy, please read our Privacy Policy at https://www.bulktide.com/privacy .

8. Intellectual Property

All proprietary workflows, templates, process documentation, and automation systems provided by Bulktide remain the exclusive property of Bulktide LLC unless a specific written agreement transfers ownership.

9. Limitation of Liability

To the maximum extent permitted by law, Bulktide LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Bulktide’s total liability for any claim arising out of these Terms shall not exceed the total amount paid by the Client to Bulktide LLC in the thirty (30) days preceding the claim.

10. Governing Law & Arbitration

These Terms shall be governed by the laws of the State of Texas. Any dispute arising from these Terms shall be resolved through binding arbitration in Texas, and the parties waive the right to trial by jury to the maximum extent permitted by law.

11. Contact & Location

Bulktide LLC
5900 Balcones Drive
Austin, TX 78731
support@bulktide.com
+1 (737) 284-3847